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Centricity Quiz of the Month
To continue building your knowledge of customer centricity and the things to do – or not do – in your journey to customer centricity, take advantage of these resources:
The Paradox of Customer Centricity: Lessons (and Some Reminders) from the Collapse of Two Major Banks
Managing Your Business Around Your Customers
Six Steps to Customer Centricity Simplicity
The Customer Base Audit
The Customer Centricity Playbook
Check out our previous Centricity monthly quizzes to test and build your CLV knowledge:
August 2023 - What is Customer Centricity?
July 2023 - How Do You Accurately Calculate Customer Lifetime Value?
June 2023 - How Can Your Organization Become Customer-centric?